Activision issues final update to Guitar Hero 3 mono issue
Wednesday, February 13th, 2008 at 8:26am by JackI just wanted to let everyone know that Activision issued another update to the Guitar Hero 3 mono problem today.
Remember, if you want a new disc, you’re going to be without GH3 for a week or two.
The full email after the jump.
Question
I have questions about the missing surround sound.
Answer
We wanted to provide you with an update regarding the status of the Guitar Hero III: Legends of Rock Wii replacement discs. As you know, some consumers have not been able to enjoy the full audio output of Dolby Pro Logic II on the Wii version of Guitar Hero III. Activision has worked with Nintendo to improve the audio experience and has re-mastered the game. We are offering Wii consumers who have Dolby capabilities or audio issues free replacement discs.
Customers based in North America that want to register for a free replacement disc can call (866) 780-8286 from 8:00am-8:00pm EST, Monday-Friday, or register online at the following website http://www.activisiongameexchange.com/.
If you have already registered for a replacement disc and would like to check the status of your exchange, please Click Here.
We thank all of our customers for their support and patience. Should you have any further inquiries, please contact Activision customer support at http://www.activision.com/support.
In order to be notified by email as the information on this page is updated, please click the ‘Notify Me by Email if this Answer is Updated’ button. Please note- you must have an account with us to use this feature. If you do not have an account yet, you can create one by clicking the My Stuff tab and then ‘Create a New Account’.
February 13th, 2008 at 9:12 am
Interestingly, you can also return your GHIII for $132 using that site.
February 13th, 2008 at 9:15 am
It doesn’t say when new discs will be showing up in retail. I’ve been holding out on getting GHIII until I was sure I could buy the game with the problem already corrected. Not that I’m missing out on anything. Zack and Wiki, Ouendan 2, and No More Heroes have been keeping me busy since Christmas, and there’s a lot of other stuff on the shelves now to keep me happy until Activision gets their act together.
February 13th, 2008 at 9:24 am
Anyone know if Rock Band for Wii will be in surround sound? Just kidding .. but I do want to play me some drums!
February 13th, 2008 at 9:43 am
Ok, since I’m at work and can’t view that Exchange site….do we only have to send the discs in? Or the whole package (ie Guitar too)? I would assume it’s just the disc, but they did forgot to include the correct audio output to begin with so I’m giving them very little slack.
February 13th, 2008 at 10:07 am
Maybe I’m being unreasonable in my expectations for a company that totally screwed the pooch and sent out a game apparently without sending it through quality control. But does anyone else think they’ve done a terrible job of handling this. From the beginning they’ve been acting like it’s a secret and making you jump through hoops just to get you’re game as it was advertised.
February 13th, 2008 at 10:22 am
If we buy it in the store, how do we know what we’re getting?
February 13th, 2008 at 2:15 pm
I could have sworn I registered when this was first announced months ago. I searched for my status, but nothing was found. I hadn’t received an envelope in the mail, so I figured I didn’t remember or something, and registered again. This was last night. I just searched again, and nothing’s showing. I’m going to fill out the “contact us” form, but I doubt it will get me anywhere. Yay customer service.
February 13th, 2008 at 2:36 pm
Are we allowed to send in the disks to get a game that doesn’t suck balls compared to the other two guitar heros?
February 13th, 2008 at 3:10 pm
Where can I exchange it for $132?
February 13th, 2008 at 9:12 pm
Check the site. They have you mail the guitar, strap, and game to them, and they send you 132$ to cover it and shipping.
February 14th, 2008 at 6:56 pm
I got my envelope yesterday and sent in my bad disc to be replaced. They said it would take 3 to 6 weeks to get new disc. I always hate when companys say stuff like that when we know it doesn’t take that long.